THE FOLLOWING CRITERIA MUST BE MET IN ORDER TO BE ELIGIBLE FOR A REFUND
1. Returns must be postmarked within 30 days of the original order date.
2. Item(s) returned for a refund will incur a 0% restocking fee.
3. Shirt(s) must not have been worn, washed, dried, or stained in any way.
4. Item(s) must be accompanied by the packing slip generated from the return process noted above.
5. Item(s) must be returned via a traceable shipping method with delivery confirmation.
6. All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
All online purchases made through our www.tackybeach.com website are returnable only within 30 days of the dispatch date. Within this period, the earlier purchased merchandise must be returned by mail. Refunds will be made in the form of original payment and are only available for online purchases returned by mail.
However, the conditions for receiving your return purchase borders around the said items being returned unused with the tags attached and must be accompanied by the original return form and necessary customs documents ( where applicable).
Our responsibility as regards the package only begins when it arrives at our warehouse. You will be duly informed by e-mail as soon as we receive it. Ensure you securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Please note that shipping and handling charges are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@tackybeach.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
(Please, exercise patience for about 2-3 weeks from the return-shipment date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.)